Terms & Conditions
ELITE NEST CLEANING, LLC
TERMS AND CONDITIONS OF SERVICE
Last Updated: June 13, 2025
These Terms and Conditions ("Agreement") govern the relationship between Elite Nest Cleaning, LLC ("Company," "we," "us," or "our") and any individual or entity ("Client," "you," or "your") who engages our residential cleaning services. By booking a service with Elite Nest Cleaning, LLC, whether online, by telephone, by email, or by any other means, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
Please read this Agreement carefully before making a booking. If you do not agree with any part of these Terms and Conditions, you should not proceed with booking our services.
1. DEFINITIONS
1.1 "Agreement" means these Terms and Conditions, together with any booking confirmation, service schedule, or written quotation issued by the Company to the Client, all of which are incorporated herein by reference.
1.2 "Booking" means a confirmed reservation for cleaning services made by the Client, whether on a one-time or recurring basis, and accepted by the Company.
1.3 "Client" means any individual or business entity that engages the Company to perform cleaning services at a property.
1.4 "Company" means Elite Nest Cleaning, LLC, a limited liability company organized under the laws of the State of North Carolina, with its principal place of business at 4301 Morris Park Dr, Mint Hill, NC 28227.
1.5 "Property" means the residential premises at which the Company is engaged to perform services, as specified in the relevant Booking.
1.6 "Recurring Service" means any arrangement under which the Company is engaged to provide cleaning services on a scheduled, repeated basis, including but not limited to weekly, bi-weekly, or monthly arrangements.
1.7 "Service" or "Services" means the residential cleaning and related tasks agreed upon between the Company and the Client, as set out in the relevant booking confirmation or service schedule.
1.8 "Service Fee" means the fee payable by the Client for the Services, as quoted and confirmed at the time of Booking.
1.9 "Staff" means employees, contractors, and vetted subcontractors engaged by the Company to carry out Services.
1.10 "Subcontractor" means any third-party cleaning professional who has been vetted and approved by the Company and may be engaged to perform Services on the Company's behalf.
1.11 "Working Day" means any day other than a Saturday, Sunday, or public holiday in the State of North Carolina.
2. COMPANY INFORMATION
2.1 The Company is registered and operates under the following details:
Legal Name: Elite Nest Cleaning, LLC
Trading Name: Elite Nest Cleaning
Principal Address: 4301 Morris Park Dr, Mint Hill, NC 28227
Email: info@elitenestcleaning.com
Telephone: (980) 294-3941
Website: elitenestcleaning.com
2.2 All correspondence, notices, and communications should be directed to the contact details listed above unless otherwise instructed in writing by the Company.
3. NATURE AND SCOPE OF SERVICES
3.1 The Company provides professional residential cleaning services to Clients located within its service area. The specific scope of each Service will be confirmed in writing at the time of Booking, either through a formal quotation, online booking summary, or email confirmation.
3.2 The Services described in any booking confirmation represent the full scope of work to be performed at the agreed Service Fee unless additional services are requested and separately agreed upon in writing prior to or during the service visit.
3.3 The Company reserves the right to modify, add to, or discontinue any particular service offering at any time, provided that any changes will not affect confirmed Bookings except as otherwise permitted under this Agreement.
3.4 The Company may, in its sole discretion, engage vetted Subcontractors to perform some or all of the Services on its behalf. Where Subcontractors are used, the Company shall remain responsible for the quality and delivery of the Services as if performed by its own employees. All Subcontractors engaged by the Company are subject to a vetting process which may include background checks, reference verification, and training standards assessment.
3.5 The Client acknowledges that the Company and its Staff are independent contractors and not employees, agents, or representatives of the Client for any purpose.
3.6 The Company shall at all times perform the Services in a professional, workmanlike manner consistent with applicable industry standards and using appropriate equipment and cleaning products. Unless otherwise agreed in writing, the Company will supply its own cleaning materials and equipment.
3.7 If the Client requires the use of specific products or equipment supplied by the Client, this must be communicated to the Company in writing prior to the scheduled service date. The Company accepts no liability for any damage, injury, or unsatisfactory outcome resulting from the use of Client-supplied products or equipment.
4. BOOKING AND CONFIRMATION
4.1 A Booking may be made via the Company's website at elitenestcleaning.com, by telephone at (980) 294-3941, or by email at info@elitenestcleaning.com.
4.2 All Bookings are subject to availability and are not confirmed until the Client has received a written booking confirmation from the Company via email or other written communication. The Company reserves the right to decline any Booking request at its sole discretion.
4.3 The Client is responsible for ensuring that all information provided at the time of Booking is accurate, including the property address, type and size of property, access arrangements, and any special requirements or hazards. Providing inaccurate information may affect the scope of Services delivered and the applicable Service Fee.
4.4 For Recurring Services, the Company will maintain a standing schedule as agreed at the time of initial Booking. Any changes to a Recurring Service schedule must be communicated to the Company with a minimum of seven (7) calendar days' advance notice, as further detailed in Section 6 of this Agreement.
4.5 By confirming a Booking, the Client warrants that they have the authority to grant the Company and its Staff access to the Property and that they are authorized to enter into this Agreement in respect of that Property.
5. PRICING AND PAYMENT
5.1 The Service Fee applicable to each Booking will be quoted to the Client prior to confirmation and is based on the information provided by the Client at the time of Booking. Quotes are estimates only and may be subject to adjustment if the actual condition of the Property or the scope of work required differs materially from the information provided.
5.2 Payment for Services is due on the day the Services are performed. The Company will issue an invoice or payment request on or before the scheduled service date, and payment is expected prior to or on the date of service unless otherwise agreed in writing.
5.3 The Company accepts the following payment methods:
(a) Bank transfer;
(b) Card payment via the Company's online payment system; and
(c) Direct debit arrangement as set up through the Company.
5.4 The Client agrees to maintain valid and current payment details on file with the Company, particularly in connection with Recurring Services. It is the Client's responsibility to update payment information promptly if any details change.
5.5 In the event that payment is not received by the due date, the Company reserves the right to suspend all future Services, including any scheduled Recurring Services, until the outstanding balance is paid in full. Suspension of Services due to non-payment does not release the Client from their obligation to pay any outstanding amounts owed.
5.6 The Company also reserves the right to pursue any unpaid amounts through all available legal and administrative remedies, including referral to a collections agency or commencement of legal proceedings. The Client shall be responsible for any reasonable costs incurred by the Company in recovering outstanding sums, to the extent permitted by applicable law.
5.7 The Company reserves the right to amend its pricing structure or Service Fees at any time, subject to providing the Client with not less than thirty (30) calendar days' written notice prior to the implementation of any such price change. In respect of Recurring Services, if the Client does not wish to accept a price increase, they may terminate the Recurring Service arrangement by providing written notice to the Company prior to the effective date of the change. Continued use of the Services following the effective date of a price change constitutes acceptance of the revised fees.
5.8 All quoted fees are in United States Dollars (USD) and are inclusive of any applicable taxes unless otherwise stated.
6. CANCELLATION AND RESCHEDULING POLICY
6.1 One-Time Bookings
6.1.1 The Client may cancel or reschedule a one-time Booking without charge by providing written notice to the Company at least twenty-four (24) hours before the scheduled service start time.
6.1.2 Where a cancellation or rescheduling request is received less than twenty-four (24) hours before the scheduled service start time, the Company reserves the right to charge a late cancellation fee equal to fifty percent (50%) of the applicable Service Fee for that Booking.
6.1.3 The late cancellation fee is charged to compensate the Company for the loss of business, the allocation of Staff time, and the administrative costs associated with short-notice cancellations. The Client acknowledges this fee is a reasonable pre-estimate of the Company's loss and not a penalty.
6.2 Access Issues at the Property
6.2.1 If, upon arrival at the Property at the scheduled service time, the Company's Staff are unable to gain access to the Property through no fault of the Company (for example, due to the Client being unavailable, no key being provided, incorrect access details, or any other access failure attributable to the Client), the Company reserves the right to treat the Booking as a late cancellation and charge a fee equal to fifty percent (50%) of the applicable Service Fee.
6.2.2 Staff will wait at the Property for a reasonable period, ordinarily no longer than fifteen (15) minutes, before the Booking is classified as inaccessible.
6.3 Recurring Service Cancellations and Amendments
6.3.1 The Client may cancel or permanently discontinue a Recurring Service arrangement by providing written notice to the Company at least seven (7) calendar days before the next scheduled service date. Failure to provide this notice period may result in the applicable cancellation fee set out in clause 6.1.2 being charged for the next scheduled visit.
6.3.2 The Client may request temporary changes to the schedule of a Recurring Service with a minimum of twenty-four (24) hours' advance notice. Requests made with less notice may be treated as a late cancellation if Staff have already been assigned and are unable to be reallocated.
6.4 Company Cancellations
6.4.1 The Company reserves the right to cancel or reschedule a Booking in exceptional circumstances, including but not limited to Staff illness, adverse weather conditions, equipment failure, or events constituting Force Majeure as defined in Section 14 of this Agreement.
6.4.2 In the event the Company cancels a confirmed Booking, the Company will endeavor to provide as much advance notice as is reasonably practicable and will make all reasonable efforts to offer an alternative appointment at no additional cost to the Client. No cancellation fee shall be charged to the Client in respect of a Company-initiated cancellation.
6.5 All cancellation notices must be submitted in writing via email to info@elitenestcleaning.com or through any cancellation function available on the Company's website. Verbal cancellations communicated by telephone are accepted but should be followed up in writing to ensure proper recording.
7. CLIENT RESPONSIBILITIES
7.1 The Client agrees to fulfill the following responsibilities prior to and during each service visit to ensure the safe and effective delivery of Services:
(a) Ensure safe and unrestricted access to the Property at the agreed service time, including providing any necessary keys, entry codes, or other access means;
(b) Secure all pets away from work areas prior to the arrival of Staff and for the duration of the service visit to ensure the safety of both Staff and animals;
(c) Remove or secure any fragile, valuable, sentimental, or irreplaceable items from work areas before the service commences. The Company shall not be responsible for loss or damage to items that the Client has not appropriately secured or removed;
(d) Ensure that all necessary utilities, including working water and electricity, are available and operational at the Property for the duration of the service;
(e) Notify the Company in writing prior to the service visit of any known hazards, health risks, special requirements, or conditions at the Property that may affect the safe performance of the Services, including but not limited to the presence of mold, pest infestations, recent chemical treatments, structural hazards, or aggressive animals; and
(f) Maintain the Property in a condition that is safe for the Company's Staff to enter and work within.
7.2 Failure to meet the Client responsibilities set out in clause 7.1 may result in the Company refusing to perform or completing only part of the Services, without prejudice to the Company's right to charge the full or partial Service Fee in accordance with the provisions of this Agreement.
8. RIGHT TO REFUSE SERVICE
8.1 The Company reserves the right to decline, discontinue, or withdraw from a service engagement at any time, without liability to the Client, in any of the following circumstances:
(a) The Property poses a health or safety risk to the Company's Staff, including but not limited to the presence of hazardous substances, structural instability, biohazards, pest infestations, or any other condition that renders the Property unsafe;
(b) The Client or any occupant of the Property engages in abusive, threatening, intimidating, harassing, or violent behavior toward any member of the Company's Staff;
(c) The Client has an outstanding unpaid balance on their account with the Company that has not been resolved; or
(d) The Property is in an unsafe, hazardous, or otherwise unsuitable condition that prevents the Company from carrying out the Services in accordance with its professional obligations and duty of care to its Staff.
8.2 Where the Company exercises its right to refuse or withdraw from a service under this clause, the Company will endeavor to provide written notification to the Client setting out the reason for refusal where it is safe and practicable to do so.
8.3 In circumstances where the Company's Staff withdraw from a Property mid-service due to the behavior of the Client or a third party at the Property, or due to a safety concern that was not disclosed at the time of Booking, the Company reserves the right to charge for work completed up to the point of withdrawal.
8.4 The Company operates a zero-tolerance policy with respect to abusive or threatening behavior directed at its Staff. Any Client whose conduct violates this policy may, at the Company's sole discretion, have their account permanently suspended and all future Bookings cancelled.
9. SERVICE STANDARDS AND QUALITY GUARANTEE
9.1 The Company is committed to delivering residential cleaning services of a consistent, high professional standard. All Staff engaged by the Company are required to meet the Company's operational and conduct standards.
9.2 If the Client is not satisfied with the standard of cleaning performed, they must notify the Company in writing within twenty-four (24) hours of the completion of the service. Complaints received outside of this window may not be eligible for remedy under the guarantee set out in this Section.
9.3 Where a valid complaint is received within the twenty-four (24) hour complaint window, and the Company is satisfied that the service did not meet the agreed standard, the Company will arrange a complimentary re-clean of the affected area or areas at no additional charge to the Client. This re-clean will be scheduled and completed within forty-eight (48) hours of the Company's acceptance of the complaint, subject to Staff availability.
9.4 The Company's service guarantee as described in clause 9.3 is subject to the following conditions:
(a) The complaint must relate specifically to areas covered under the agreed scope of the relevant service visit;
(b) The Property must not have been disturbed, altered, or used between the original service and the proposed re-clean in a manner that would make it impossible to verify the complaint;
(c) The Client must have fulfilled all responsibilities set out in Section 7 of this Agreement prior to and during the original service visit; and
(d) Payment for the relevant service must not be outstanding at the time the re-clean is requested.
9.5 The re-clean remedy described in this Section constitutes the Company's primary remedy for service quality complaints. Nothing in this Section limits any statutory rights the Client may have under applicable state or federal consumer protection law.
10. LIMITATION OF LIABILITY AND DISCLAIMER
10.1 The Company maintains public liability insurance appropriate to its business activities. The Company's liability to the Client for any loss or damage arising from or in connection with the Services is covered by and limited to the terms and extent of the Company's public liability insurance policy as maintained from time to time.
10.2 The Company shall not be liable to the Client for any loss, damage, or claim arising from or in connection with:
(a) Pre-existing damage to the Property or its contents that was present before the commencement of the relevant service, whether or not such damage was documented prior to the service;
(b) Damage to items that the Client failed to secure, remove, or protect in accordance with their responsibilities under Section 7 of this Agreement;
(c) Damage caused by the use of Client-supplied cleaning products or equipment;
(d) Loss or damage caused by events beyond the Company's reasonable control, including Force Majeure events as defined in Section 14;
(e) Any indirect, incidental, special, or consequential loss or damage, including loss of earnings, loss of business opportunity, or loss of enjoyment, even if the Company has been advised of the possibility of such loss; or
(f) Any outcome resulting from inaccurate or incomplete information provided by the Client at the time of Booking or during the service.
10.3 In the event that the Client believes the Company's Staff have caused damage to the Property or its contents during a service visit, the Client must notify the Company in writing within twenty-four (24) hours of the completion of the service. Damage claims reported outside of this period may not be considered.
10.4 Where a damage claim is accepted, the Company will work with the Client to resolve the matter in accordance with the Company's insurance arrangements and the claims process applicable under its policy.
10.5 Nothing in this Agreement shall limit or exclude the Company's liability for death or personal injury caused by the Company's gross negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded under applicable United States federal or state law.
10.6 To the fullest extent permitted by applicable law, the Company's total aggregate liability to the Client arising out of or in connection with any service engagement shall not exceed the total Service Fee paid by the Client for the specific service visit to which the claim relates.
11. PRE-EXISTING CONDITIONS
11.1 The Company will take reasonable care when performing Services at the Property. However, the Company is not liable for damage to surfaces, fixtures, fittings, or items that are in a fragile, deteriorated, or pre-existing damaged condition at the time the Services are performed.
11.2 Examples of pre-existing conditions for which the Company accepts no responsibility include, but are not limited to, surfaces that are already scratched, stained, cracked, or worn; loose fittings or fixtures; paintwork that is peeling or flaking; and items that are inherently susceptible to damage due to age, wear, or construction.
11.3 Where Staff identify pre-existing damage or conditions upon arrival at the Property, they will make reasonable efforts to document and notify the Client where practicable.
11.4 The Company strongly recommends that the Client conducts a walkthrough of the Property with the Staff member prior to commencement of the service if they have concerns about pre-existing conditions. The Company accepts no liability for pre-existing conditions identified after the completion of a service visit.
12. PHOTOGRAPHY AND PROPERTY IMAGERY
12.1 The Company does not photograph the Client's Property or its contents without the prior express permission of the Client.
12.2 If the Company wishes to use photographs or images of the Property for marketing, promotional, social media, or training purposes, the Company will seek the Client's written consent in advance. The Client is under no obligation to grant such consent, and refusal will in no way affect the provision of Services.
12.3 Where the Client grants permission for the Company to use images of their Property, the Client acknowledges that such images may be published on the Company's website, social media accounts, and other marketing materials. The Company will not publish any imagery that identifies the Client personally without separate explicit consent.
12.4 Conversely, Staff members of the Company have a right to privacy and professional respect. The Client agrees not to photograph, record, or film Staff members without their prior consent. Any unauthorized recording of Staff may result in the immediate termination of the service engagement.
13. DATA PROTECTION AND PRIVACY
13.1 The Company collects and processes personal information relating to Clients and their properties in connection with the booking, administration, and delivery of Services.
13.2 The Company is committed to protecting the privacy of its Clients and handling personal data in accordance with all applicable federal and state privacy legislation, including applicable provisions of the North Carolina Identity Theft Protection Act and any other relevant state or federal privacy statutes.
13.3 Details of how the Company collects, uses, stores, and protects personal information, including the Client's rights in respect of their personal data, are set out in the Company's Privacy Policy, which is available on the Company's website at elitenestcleaning.com and incorporated by reference into this Agreement.
13.4 By agreeing to these Terms and Conditions and making a Booking, the Client consents to the Company processing their personal information for the purposes set out in the Privacy Policy.
13.5 The Company will not sell or transfer personal data to unaffiliated third parties except as necessary for the delivery of Services, as required by law, or as described in the Privacy Policy.
14. FORCE MAJEURE
14.1 The Company shall not be liable to the Client for any failure or delay in the performance of its obligations under this Agreement where such failure or delay is caused by events or circumstances beyond the Company's reasonable control.
14.2 Events of Force Majeure include, without limitation, acts of God, natural disasters, floods, fire, severe weather conditions, pandemic or epidemic events, acts of government or public authority, civil unrest, labor disputes, power outages, or any other event that is unforeseeable and outside the Company's reasonable control.
14.3 In the event of a Force Majeure event, the Company will notify the Client as soon as is reasonably practicable and will make all reasonable efforts to reschedule the affected Services at the earliest available opportunity.
14.4 If a Force Majeure event continues for a period of more than fourteen (14) calendar days, either party may terminate the affected Booking or Recurring Service arrangement by providing written notice to the other party, without either party incurring any liability to the other in respect of such termination.
15. COMPLAINTS PROCEDURE
15.1 The Company is committed to addressing and resolving Client complaints promptly and professionally.
15.2 Any complaint relating to the quality of the Services or any other matter arising under this Agreement should be submitted in writing to the Company within twenty-four (24) hours of the completion of the relevant service. Complaints should be directed to:
Email: info@elitenestcleaning.com
Address: 4301 Morris Park Dr, Mint Hill, NC 28227
15.3 When submitting a complaint, the Client should provide the following information to assist the Company in investigating the matter:
(a) The Client's full name and contact details;
(b) The date and address of the service visit;
(c) A clear description of the nature of the complaint; and
(d) Any supporting evidence, including photographs, where relevant.
15.4 The Company will acknowledge receipt of a written complaint within two (2) Working Days and will aim to provide a substantive response and proposed resolution within five (5) Working Days of receipt. In complex cases, the Company will keep the Client informed of the expected timeline for resolution.
15.5 The Company's objective is to resolve all complaints amicably and to the reasonable satisfaction of both parties.
15.6 Disputes that cannot be resolved through the Company's internal complaints process shall be addressed in accordance with the dispute resolution provisions set out in Section 16 of this Agreement.
16. DISPUTE RESOLUTION
16.1 In the event of any dispute, controversy, or claim arising out of or relating to this Agreement or the Services provided by the Company, the parties agree to attempt to resolve the matter in the first instance through direct good-faith negotiation.
16.2 The party raising the dispute shall notify the other party in writing, setting out the nature of the dispute and the remedy sought. The parties shall then engage in good-faith discussions for a period of not less than thirty (30) calendar days from the date of such notice ("Direct Negotiation Period") in an attempt to reach a mutually acceptable resolution.
16.3 If the dispute is not resolved during the Direct Negotiation Period, the parties agree to submit the matter to non-binding mediation conducted by a mutually agreed-upon mediator or, if the parties cannot agree on a mediator within ten (10) Working Days, by a neutral mediator appointed through a recognized mediation service operating in the State of North Carolina.
16.4 The costs of mediation shall be shared equally between the parties unless otherwise agreed.
16.5 If the dispute remains unresolved following mediation, either party shall be free to pursue such legal remedies as may be available under applicable law.
16.6 Nothing in this Section shall prevent either party from seeking emergency injunctive or interim relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
16.7 The Client's rights under applicable state and federal consumer protection legislation are not affected by the provisions of this Section.
17. GOVERNING LAW AND JURISDICTION
17.1 This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina and applicable federal law of the United States of America, without regard to its conflict of laws principles.
17.2 The parties consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina, for the resolution of any dispute arising out of or relating to this Agreement that proceeds to litigation, except where a party is required or entitled to seek relief in another jurisdiction by operation of law.
17.3 To the fullest extent permitted by applicable law, the Client acknowledges and agrees that any claim arising out of or relating to this Agreement must be brought within one (1) year of the date on which the cause of action arose, except where a longer limitation period is required by applicable law.
18. CONSUMER PROTECTION RIGHTS
18.1 Nothing in this Agreement shall limit, exclude, or affect any statutory rights available to Clients under applicable federal or state consumer protection legislation, including but not limited to the Federal Trade Commission Act, the North Carolina Consumer Protection Act (N.C. Gen. Stat. Chapter 75), or any other applicable consumer protection statutes.
18.2 Where any provision of this Agreement conflicts with applicable mandatory consumer protection law, the applicable law shall prevail to the extent of the conflict, and the remainder of this Agreement shall continue in full force and effect.
19. AMENDMENTS TO THIS AGREEMENT
19.1 The Company reserves the right to amend, update, or modify these Terms and Conditions at any time. Where changes are material, the Company will provide the Client with not less than thirty (30) calendar days' written notice prior to the changes taking effect, via email to the address registered on the Client's account, or by posting a notice on the Company's website.
19.2 The most current version of these Terms and Conditions will be available at all times on the Company's website at elitenestcleaning.com. The Client is encouraged to review the Terms and Conditions periodically.
19.3 Continued use of the Company's Services following the effective date of any amendments to this Agreement constitutes the Client's acceptance of the revised Terms and Conditions.
19.4 No amendment, variation, or waiver of any provision of this Agreement by the Company shall be valid unless made in writing and communicated to the Client in accordance with this Section.
20. GENERAL PROVISIONS
20.1 Entire Agreement. This Agreement, together with any booking confirmation, service schedule, and the Company's Privacy Policy, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, representations, warranties, and understandings, whether written or oral, relating to such subject matter.
20.2 Severability. If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court or authority of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from this Agreement if modification is not possible, without affecting the validity and enforceability of the remaining provisions.
20.3 Waiver. The failure of either party to enforce any provision of this Agreement on any occasion shall not constitute or be deemed a waiver of that party's right to enforce such provision or any other provision on any subsequent occasion. No waiver shall be effective unless made in writing.
20.4 No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in this Agreement shall create or be deemed to create any rights in favor of any third party.
20.5 Assignment. The Client may not assign, transfer, or delegate any of their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign its rights and obligations under this Agreement to a successor entity in connection with a business sale or corporate reorganization, provided that the successor entity assumes all obligations owed to the Client under this Agreement.
20.6 Relationship of Parties. Nothing in this Agreement shall be construed to create any partnership, joint venture, employment, or agency relationship between the Company and the Client. The Company operates as an independent contractor.
20.7 Notices. All notices and formal communications required or permitted under this Agreement must be in writing and delivered by email to the addresses set out in Section 2 of this Agreement. Notices shall be deemed received at the time of successful electronic delivery.
20.8 Headings. Section and clause headings in this Agreement are included for convenience only and shall not affect the interpretation or construction of any provision.
21. CONTACT INFORMATION
21.1 For all inquiries, bookings, complaints, or notices relating to this Agreement, please contact the Company using the following details:
Elite Nest Cleaning, LLC
4301 Morris Park Dr
Mint Hill, NC 28227
United States
Telephone: (980) 294-3941
Email: info@elitenestcleaning.com
Website: elitenestcleaning.com
21.2 The Company's standard business hours are posted on its website. Enquiries received outside of business hours will be addressed on the next available Working Day.
By making a Booking with Elite Nest Cleaning, LLC, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.