Privacy Policy
PRIVACY POLICY
Last Updated: June 12, 2025
Elite Nest Cleaning, LLC
4301 Morris Park Dr, Mint Hill, NC 28227
Email: info@elitenestcleaning.com
Website: elitenestcleaning.com
SECTION 1: INTRODUCTION AND WHO WE ARE
1.1 Elite Nest Cleaning, LLC (referred to in this policy as "we," "us," "our," or "the Company") operates under the trading name Elite Nest Cleaning. We are a professional cleaning services business registered in the State of North Carolina, with our principal place of business at 4301 Morris Park Dr, Mint Hill, NC 28227.
1.2 We are the "data controller" or "business" for the purposes of applicable United States privacy laws, including the California Consumer Privacy Act (as amended by the California Privacy Rights Act), and equivalent state-level statutes. This means we are responsible for deciding why and how your personal information is collected, used, stored, and protected.
1.3 This Privacy Policy explains what personal information we collect about you, why we collect it, how we use it, who we may share it with, how long we retain it, and what rights you have in relation to it. It applies to all individuals who interact with us, including clients, prospective clients, and visitors to our website at elitenestcleaning.com.
1.4 We take privacy seriously. Protecting your personal information — including sensitive details such as your home address and property access information — is a responsibility we do not take lightly, and we have implemented appropriate technical and organisational measures to keep your data secure.
1.5 This policy does not apply to third-party websites or services that may be linked from our website. Those third parties operate their own privacy policies, which we encourage you to review.
1.6 We serve customers located in the United States only. We do not currently offer services to or target individuals located in the European Union, the United Kingdom, Australia, or Canada. This policy is therefore written to comply with applicable United States federal and state privacy laws. Should our business expand to serve customers in other jurisdictions, this policy will be updated accordingly.
SECTION 2: DEFINITIONS
2.1 For the purposes of this Privacy Policy, the following definitions apply:
"Personal information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This is the standard definition applied under the California Consumer Privacy Act and is used throughout this policy.
"Sensitive personal information" means a subset of personal information that carries a higher risk of harm if disclosed without authorisation. In the context of our business, this includes property access codes, key safe numbers, bank account details, and payment card information.
"Processing" means any operation performed on personal information, including collection, recording, storage, use, disclosure, or deletion.
"Third-party processor" or "service provider" means a company or individual we engage to perform services on our behalf involving access to personal information.
"CCPA" means the California Consumer Privacy Act of 2018 (Cal. Civ. Code sections 1798.100 et seq.), as amended by the California Privacy Rights Act of 2020 (CPRA).
"Consumer" means a natural person who is a resident of California, as defined under the CCPA.
"Sale" means the disclosure of personal information to a third party for monetary or other valuable consideration.
"Sharing" means the disclosure of personal information to a third party for cross-context behavioural advertising, regardless of whether monetary consideration is exchanged.
SECTION 3: PERSONAL INFORMATION WE COLLECT AND WHY
3.1 We collect personal information about you from a variety of sources and for a number of purposes connected with the operation of our cleaning business. The categories of personal information we collect are described below, together with the purpose for collecting each category and the legal or business justification for doing so.
3.2 Identity and Contact Information
We collect your full name, email address, and phone number. We collect this information so that we can identify who you are, communicate with you about bookings, send you confirmations and reminders, respond to your enquiries, and comply with our contractual and legal obligations. This category of information is collected when you make a booking through our website, contact us by telephone or email, or interact with us through a third-party booking platform.
3.3 Property and Service Address
We collect the address of the property at which you are requesting cleaning services. This is necessary so that our cleaning team can attend the correct location, plan the appropriate service, provide you with an accurate quote, and comply with scheduling requirements. Without your property address, we cannot provide you with our services.
3.4 Property Access Information
We collect property access codes, key safe numbers, entry instructions, alarm codes, and any other access details you voluntarily provide to us. We collect this information solely for the purpose of allowing our cleaning team to access your property when you are not present, as instructed by you.
We recognise that this category of information is particularly sensitive. Property access information is treated as sensitive personal information within our business. Access to this data is strictly limited to authorised personnel who require it to carry out the scheduled service. It is never disclosed to third parties for any commercial purpose. Access codes and key safe numbers are stored separately from other identifying information where possible, so that a data breach of one dataset does not automatically compromise the other. We apply enhanced security controls to this category of data, as described further in Section 10 of this policy.
3.5 Booking History and Service Preferences
We maintain records of the services we have provided to you, the dates and frequency of those services, your stated preferences (for example, preferred cleaning products, areas of focus, or access arrangements), and any feedback you have given us. We use this information to tailor our services to your needs, provide consistent quality across visits, improve our service offering, and handle any complaints or disputes that may arise.
3.6 Payment Card Details
We do not directly collect, store, or process your payment card information. When you pay for our services by credit or debit card, your payment details are collected and processed directly by our third-party payment processors, Stripe and Square. We receive only a confirmation of payment and a limited transaction reference. The processing of your payment card data is governed by the privacy policies and security standards of those processors, which are referenced in Section 8 of this policy.
3.7 Bank Account Details for Direct Debit
Where you have authorised payment by direct debit or ACH transfer, we collect the bank account and routing number information necessary to set up and operate that payment arrangement. This information is used solely for the purpose of collecting payment for services rendered and is stored securely. We do not use bank account details for any other purpose.
3.8 Property Photographs
With your prior written or documented consent, we may take photographs of your property before and after a cleaning service. These photographs serve legitimate purposes including quality assurance, dispute resolution in the event of a client complaint, staff training (where images are anonymised), and, where you have separately consented, promotional use in our marketing materials.
You are under no obligation to consent to photographs being taken. Refusing consent for photography will not affect the service you receive. Where photographs are taken, they will not be shared publicly or used in marketing without your separate, specific, and informed consent to that use. You may withdraw your consent to the use of photographs at any time by contacting us at info@elitenestcleaning.com.
3.9 Communications Data
We retain records of correspondence between us and you, including emails, notes of telephone conversations, and written communications. We do this so that we have an accurate record of the instructions, agreements, and communications relevant to the services we provide to you.
3.10 Website Usage Data
When you visit elitenestcleaning.com, we and our third-party analytics partners collect information about how you interact with our website. This may include your IP address, browser type, operating system, pages visited, duration of visit, referring website, and other standard web analytics data. This information is collected using cookies and similar tracking technologies, as described in Section 11 of this policy.
3.11 We do not knowingly collect personal information from individuals under the age of 16. Our services are directed at adults. If you believe we have inadvertently collected personal information from a minor, please contact us immediately at info@elitenestcleaning.com so that we can delete it.
SECTION 4: HOW WE COLLECT PERSONAL INFORMATION
4.1 We collect personal information through the following means:
(a) Online booking form: When you submit a booking request or enquiry through our website at elitenestcleaning.com, the information you enter in that form is transmitted to us.
(b) Telephone calls: When you contact us or we contact you by telephone, we may take notes of the conversation and retain relevant details.
(c) Email correspondence: Information contained in emails you send to us is retained as part of our communications records.
(d) In person at your property: When our team attends your property, they may receive or confirm access information and may record details relevant to service delivery.
(e) Third-party booking platforms: We may receive your personal information from third-party platforms through which you have made a booking for our services. Where this occurs, those platforms operate their own privacy policies governing the initial collection of your data.
4.2 We do not purchase personal information from data brokers or obtain personal information from other third parties for marketing purposes.
SECTION 5: LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
5.1 Under United States privacy law, we are required to identify our lawful justification for collecting and using your personal information. While the United States federal framework does not impose a single unified "lawful basis" requirement in the same manner as the European General Data Protection Regulation, applicable state privacy laws — including the CCPA — require us to be transparent about our purposes and to limit collection to what is reasonably necessary for those stated purposes. The following sets out the justification for each category of processing.
5.2 Performance of a contract and provision of services
The primary justification for collecting your name, contact details, property address, access information, payment information, and booking history is the need to perform the cleaning services you have requested. Without this information, it is not possible for us to provide you with a service. This is the core operational basis for the majority of our data collection.
5.3 Legitimate business interests
We collect and retain communications data, booking records, and service history for the purposes of managing disputes, quality assurance, business administration, fraud prevention, and improving our services. These are legitimate business interests which are consistent with what a reasonable client would expect from a professional service provider.
5.4 Consent
Where we ask you to consent to a specific use of your personal information — such as the taking or use of property photographs in marketing materials, or the sending of marketing communications — we will only use your information for that purpose where you have given us your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
5.5 Legal obligations and compliance
Where we are required by law to retain or disclose personal information — for example, in relation to tax record-keeping requirements or in response to a valid legal order — we process your information on the basis of compliance with our legal obligations.
5.6 Protection of rights and interests
We may process personal information where necessary to establish, exercise, or defend legal claims arising from our business relationship with you, including in the event of a dispute about service quality or payment.
SECTION 6: HOW WE USE YOUR PERSONAL INFORMATION
6.1 We use the personal information we collect for the following specific purposes:
(a) To provide, manage, and deliver our cleaning services to you at the requested address.
(b) To communicate with you about your bookings, including confirmations, reminders, scheduling changes, and follow-up communications.
(c) To process payments for services rendered, including by facilitating transactions through our third-party payment processors.
(d) To maintain accurate records of the services we have provided and our agreement with you.
(e) To maintain access to your property in accordance with the instructions you have given us.
(f) To address complaints, resolve disputes, and investigate any alleged incidents that may have occurred during a service.
(g) To comply with our legal and regulatory obligations, including tax and accounting requirements.
(h) To improve the quality of our services based on client feedback and preferences.
(i) To send you marketing communications, including promotional offers and service updates, but only where you have opted in to receiving such communications as described in Section 7.
(j) To operate and improve our website and digital presence using analytics data.
(k) To prevent and detect fraud or other unlawful activity.
6.2 We will not use your personal information for purposes that are incompatible with those listed above without first obtaining your consent or as otherwise required by law.
SECTION 7: MARKETING COMMUNICATIONS
7.1 We only send marketing communications — including promotional emails, service updates, and special offers — to individuals who have actively opted in to receive them. We use an opt-in only marketing model.
7.2 You will be given a clear and unambiguous opportunity to opt in to marketing communications at the point of booking or enquiry. Opting in to marketing communications is entirely voluntary and will not affect your ability to book or receive our services.
7.3 You may withdraw your consent to receive marketing communications at any time by:
(a) Clicking the "unsubscribe" link included in every marketing email we send; or
(b) Emailing us at info@elitenestcleaning.com with the subject line "Unsubscribe"; or
(c) Contacting us by telephone and asking to be removed from our marketing list.
7.4 We will process your unsubscribe request promptly. Following withdrawal of consent, you may still receive transactional or service-related communications, such as booking confirmations and appointment reminders, as these are necessary for the performance of our services.
7.5 We do not sell your personal information to third parties for their marketing purposes. We do not share your personal information with third parties for the purpose of enabling them to market their own products or services to you.
7.6 California residents: Please see Section 12 of this policy for your specific rights regarding marketing and the right to opt out of the sale or sharing of personal information.
SECTION 8: WHO WE SHARE YOUR PERSONAL INFORMATION WITH
8.1 We treat your personal information with care and do not disclose it to third parties except in the circumstances described in this section. Where we do share personal information with third parties, we take steps to ensure that those parties maintain appropriate security standards.
8.2 Payment Processors
We use the following payment processors to handle payment transactions on our behalf. When you make a payment to us, your payment card or bank account information is processed directly by these providers and is subject to their own privacy policies and security certifications:
Stripe, Inc.: Stripe is a payment technology company. When you pay by card through our website or booking system, your payment details are transmitted directly to Stripe. Stripe's privacy policy is available at stripe.com/privacy. Stripe is certified to the Payment Card Industry Data Security Standard (PCI DSS).
Square, Inc.: Square is a payment services provider. Your payment card details processed through Square are subject to Square's privacy policy, available at squareup.com/gb/legal/general/privacy. Square is also PCI DSS certified.
We do not receive, store, or retain your full payment card number through either of these processors.
8.3 Analytics and Advertising Partners
We use the following third-party services in connection with our website and online marketing activities. These services may collect data about your interactions with our website using cookies and similar technologies. Your use of our website may result in personal information such as your IP address, device identifiers, and browsing behaviour being transmitted to these providers:
Google LLC (Google Analytics and Google Ads / Google Tag Manager): Google Analytics helps us understand how visitors interact with our website so we can improve our online presence. Google Ads and Google Tag Manager are used to manage and measure our digital advertising. Google's privacy policy is available at policies.google.com/privacy. Google's data processing terms govern our relationship with Google as a service provider.
Meta Platforms, Inc. (Facebook Pixel): The Facebook Pixel is a piece of code we have installed on our website that allows us to measure the effectiveness of our advertising on Facebook and Instagram and to enable us to display targeted advertisements to people who have visited our website. Meta's privacy policy is available at facebook.com/privacy/policy.
These analytics and advertising tools may involve the collection of data that constitutes "sharing" under California law for the purpose of cross-context behavioural advertising. California residents have the right to opt out of such sharing. Please see Section 12 of this policy and our Cookie Policy in Section 11.
8.4 Other Disclosures
Beyond the third-party processors listed above, we may disclose your personal information in the following limited circumstances:
(a) To our employees and contractors, to the extent necessary for them to perform the services you have requested. Access to sensitive personal information such as property access codes is strictly limited to personnel with a direct need to access it for service delivery.
(b) To professional advisers such as accountants, auditors, or legal counsel, where necessary for the operation of our business and subject to professional obligations of confidentiality.
(c) To law enforcement agencies, courts, regulators, or other public authorities where we are required to do so by applicable law, court order, or regulatory requirement.
(d) To any successor business or entity in the event that we sell, transfer, or merge all or part of our business, provided that the recipient is bound by obligations of confidentiality consistent with this policy.
8.5 We do not sell your personal information to third parties for monetary consideration.
8.6 Except as described in Section 8.3 with respect to analytics and advertising (which may constitute "sharing" under California law), we do not share your personal information with unaffiliated third parties for the purpose of cross-context behavioural advertising without first providing you with an opportunity to opt out.
SECTION 9: INTERNATIONAL DATA TRANSFERS
9.1 We are a United States-based business and our operations are conducted within the United States. We store and process your personal information within the United States.
9.2 Some of our third-party service providers, including Google LLC and Meta Platforms, Inc., are large multinational technology companies that may operate infrastructure and store data in multiple countries. Where your personal information is processed by these providers outside of the United States, those providers are responsible for ensuring that adequate protections are in place in accordance with their own privacy commitments and applicable law.
9.3 As noted in Section 1.6, we do not currently serve customers located in the European Union or other jurisdictions that impose specific requirements on cross-border data transfers. This section will be updated if our operations change.
SECTION 10: DATA SECURITY
10.1 We take the security of your personal information seriously and have implemented a range of technical, organisational, and physical measures designed to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
10.2 Our security measures include, but are not limited to:
(a) Storage of electronic records in password-protected systems with access controls limiting access to authorised personnel only.
(b) Use of secure, encrypted connections (SSL/TLS) for our website and online forms.
(c) Special handling procedures for sensitive personal information, including property access codes and bank account details.
(d) A policy of storing property access codes separately from full client names and addresses where operationally feasible, so that these categories of data cannot easily be linked by an unauthorised party.
(e) Restricting access to property access information to the specific cleaning team members assigned to your property on the relevant service date.
(f) Ensuring that employees and contractors who have access to personal information understand their confidentiality obligations.
(g) Using PCI DSS-compliant payment processors to ensure that payment card data is never directly held by us.
10.3 While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that is likely to result in harm to affected individuals, we will notify affected individuals and relevant authorities in accordance with applicable law.
10.4 You are responsible for keeping any login credentials or account access details relating to our services confidential. Please contact us immediately if you believe that the security of your account or your property access information held by us may have been compromised.
SECTION 11: COOKIES AND TRACKING TECHNOLOGIES
11.1 Our website, elitenestcleaning.com, uses cookies and similar tracking technologies. A cookie is a small text file that is placed on your device when you visit a website. Cookies serve a variety of functions, from enabling the website to function correctly to measuring how it is used and enabling targeted advertising.
11.2 Types of cookies we use
Essential cookies: These cookies are strictly necessary for our website to operate. They enable core functions such as page navigation, form submissions, and security. Our website cannot function properly without these cookies. These cookies are set without requiring your consent as they are necessary for the provision of the service you have requested.
Analytics cookies: We use Google Analytics to collect information about how visitors use our website. This includes data such as the pages visited, time spent on the site, and how users arrived at the site. This data is used in aggregate form to help us understand and improve our website. These cookies are only placed on your device where you have consented through our cookie banner.
Advertising and marketing cookies: We use the Facebook Pixel and Google Ads / Google Tag Manager to measure the effectiveness of our advertising and to enable personalised advertising. These tools may collect data about your browsing behaviour across websites. These cookies are only placed on your device where you have consented through our cookie banner.
11.3 Cookie consent
When you first visit our website, you will be shown a cookie consent banner. This banner will ask you to consent to the use of analytics and advertising cookies before they are placed on your device. Essential cookies will be set regardless of your choice, as they are necessary for the website to function.
You may accept all cookies, reject non-essential cookies, or adjust your preferences through the consent banner. You can change your cookie preferences at any time by accessing the cookie settings tool on our website.
11.4 Managing cookies through your browser
Most internet browsers allow you to control cookies through their settings. You can typically set your browser to block all cookies, block third-party cookies only, or delete cookies that have already been set. Please note that restricting cookies may impact the functionality of our website.
For guidance on how to manage cookies in your specific browser, please visit the browser manufacturer's help pages.
11.5 Opt-out from third-party analytics and advertising
In addition to managing cookies through our consent banner and your browser settings, you may opt out of certain data collection practices operated by our third-party analytics and advertising partners as follows:
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
You can manage your ad settings and opt out of personalised advertising from Google at adssettings.google.com.
You can opt out of interest-based advertising from Meta by visiting your Facebook ad preferences at facebook.com/adpreferences.
You can also opt out of interest-based advertising more broadly through the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.
11.6 Do Not Track signals
Some browsers transmit "Do Not Track" signals to websites. Our website does not currently respond to Do Not Track signals in a uniform or consistent manner, as there is no accepted standard for how websites should respond to such signals. However, our cookie consent mechanism provides you with meaningful control over non-essential tracking.
SECTION 12: YOUR PRIVACY RIGHTS
12.1 Depending on the state in which you reside, you may have certain rights with respect to your personal information under applicable United States privacy laws. We respect these rights and will respond to valid requests in accordance with applicable law.
12.2 Rights available to all our customers
Regardless of the state in which you reside, we are committed to responding to privacy-related requests made in good faith. We will, subject to verification of your identity:
(a) Provide you with information about the categories and specific pieces of personal information we hold about you.
(b) Correct inaccurate personal information we hold about you.
(c) Delete personal information we hold about you, subject to limited exceptions including where we are required to retain the data by law or to complete a transaction you have requested.
(d) Refrain from sending you marketing communications upon your request.
12.3 Rights available to California residents under the CCPA and CPRA
If you are a resident of California, you have the following specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020:
(a) Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for which it was collected, and the categories of third parties with whom we share it.
(b) Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions, including where the information is necessary to complete a transaction, detect security incidents, comply with a legal obligation, or for certain other legitimate purposes permitted by law.
(c) Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
(d) Right to Opt Out of Sale or Sharing: You have the right to direct us to not sell your personal information to third parties for monetary consideration, and to not share your personal information with third parties for the purpose of cross-context behavioural advertising. As described in this policy, we do not sell your personal information. However, our use of analytics and advertising cookies on our website may constitute "sharing" under California law. You may opt out of such sharing by using our cookie consent tool or by submitting a request as described below.
(e) Right to Limit Use of Sensitive Personal Information: Where we process sensitive personal information — including property access codes and bank account details — you have the right to direct us to limit our use of such information to the purposes necessary to perform the services you have requested, to ensure security and integrity, or for other uses specifically permitted by the CPRA.
(f) Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide you with a lower level of service because you have exercised your rights under the CCPA or CPRA.
(g) Right to Data Portability: In some circumstances, you have the right to receive a copy of the personal information you have provided to us in a portable, usable format.
12.4 Rights available to residents of other states
An increasing number of US states have enacted their own consumer privacy laws providing rights similar to those described above. These include, among others, Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and North Carolina (NCIPA, effective July 1, 2026). If you are a resident of a state with applicable privacy legislation, you may have rights to access, correct, delete, and obtain a portable copy of your personal information, as well as the right to opt out of certain forms of data sharing. We will honour valid requests made under applicable state law. Please contact us at the details set out in Section 13 to make a request.
12.5 How to submit a privacy request
To exercise any of the rights described in this section, please contact us using one of the following methods:
Email: info@elitenestcleaning.com (please include "Privacy Request" in the subject line)
Post: Elite Nest Cleaning, LLC, 4301 Morris Park Dr, Mint Hill, NC 28227
12.6 We will acknowledge receipt of your request within a reasonable timeframe and will respond to your request within 30 days of receiving it. Where a request is complex or we have received a large number of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.
12.7 We may need to verify your identity before we can respond to your request. This is to protect your personal information and the personal information of others. We may ask you to provide identifying information that we can cross-reference with the records we hold. We will not require you to create an account with us in order to submit a privacy request.
12.8 Where you submit a request through an authorised agent, we may require written evidence of the agent's authority to act on your behalf before processing the request.
12.9 We will not charge a fee for processing your request, unless it is manifestly unfounded, excessive, or repetitive, in which case we reserve the right to charge a reasonable fee or refuse to act on the request, in accordance with applicable law.
SECTION 13: DATA RETENTION
13.1 We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, as described in this policy, and for as long as required or permitted by applicable law.
13.2 Our standard retention period is two years from the date of your last service with us. After this period, we will securely delete or anonymise your personal information, unless we are required to retain it for longer by law or regulation.
13.3 Notwithstanding the standard retention period, the following considerations may affect how long specific categories of data are retained:
(a) Booking and payment records may be retained for up to seven years from the date of the relevant transaction to comply with applicable federal and state tax and accounting requirements.
(b) Communications data and correspondence relevant to a dispute or legal claim will be retained for as long as is necessary to resolve that dispute or satisfy any applicable limitation period for legal claims.
(c) Property access information will be deleted promptly upon the conclusion of our service relationship with you, or upon your request, whichever is earlier, except where we are required to retain it for the purposes of an ongoing dispute.
(d) Property photographs will be retained in accordance with the purpose for which they were taken. Quality assurance photographs will be deleted within the standard two-year retention period. Photographs used in marketing materials will be retained for as long as we continue to use them in that context, or until you withdraw your consent to their use.
(e) Where you have submitted a marketing opt-in, your consent records will be retained for as long as we continue to send you marketing communications and for a reasonable period thereafter, to demonstrate that your consent was validly obtained.
13.4 We conduct periodic reviews of the personal information we hold to ensure that data that is no longer required is deleted or anonymised in a timely manner.
SECTION 14: CHANGES TO THIS PRIVACY POLICY
14.1 We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or regulatory guidance. When we make material changes to this policy, we will update the "Last Updated" date at the top of the document and, where appropriate, notify you by email or by placing a prominent notice on our website.
14.2 We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
14.3 Your continued use of our services after we have posted changes to this policy will constitute your acknowledgement of the updated policy.
SECTION 15: HOW TO CONTACT US AND HOW TO MAKE A COMPLAINT
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which we handle your personal information, please contact us using the following details:
Data Controller: Elite Nest Cleaning, LLC
Email: info@elitenestcleaning.com
Post: 4301 Morris Park Dr, Mint Hill, NC 28227
Website: elitenestcleaning.com
15.2 We are committed to resolving privacy concerns promptly and fairly. If you contact us with a concern, we will acknowledge your communication within five business days and will work to address your concern within 30 days.
15.3 If you are not satisfied with our response, or if you believe we have not handled your personal information in accordance with applicable law, you have the right to make a complaint to the relevant regulatory or supervisory authority.
15.4 California residents: The primary regulatory authority responsible for enforcing the CCPA and CPRA in California is the California Privacy Protection Agency (CPPA) and the California Attorney General's Office. You may contact these authorities as follows:
California Privacy Protection Agency
2101 Arena Boulevard, Sacramento, CA 95834
Website: cppa.ca.gov
Email: privacy@cppa.ca.gov
California Attorney General's Office
Attn: Privacy Enforcement
P.O. Box 944255, Sacramento, CA 94244-2550
Website: oag.ca.gov/privacy
Online complaint form: oag.ca.gov/contact/consumer-complaint-against-business-or-individual
15.5 Residents of other states: Consumer privacy rights may be enforced by the Attorney General's office of your state of residence. Below are details for key state regulators:
North Carolina Attorney General's Office (where we are headquartered and where most of our clients reside):
Consumer Protection Division
9001 Mail Service Center, Raleigh, NC 27699-9001
Website: ncdoj.gov/consumer-protection
Telephone: 1-877-5-NO-SCAM (1-877-566-7226)
Note: The North Carolina Identity Theft Protection Act (NCIPA) is currently in effect. The North Carolina Consumer Privacy Act (NCCPA), signed into law in 2022 and further developed through subsequent legislation, may impose additional rights. We will update this policy as applicable North Carolina privacy legislation becomes fully effective and enforceable.
Federal Trade Commission (FTC): The FTC has broad authority to enforce against unfair or deceptive privacy practices under Section 5 of the FTC Act. You may file a complaint with the FTC at:
Federal Trade Commission
600 Pennsylvania Avenue NW, Washington, DC 20580
Website: ftc.gov/complaint
Online complaint form: reportfraud.ftc.gov
15.6 We are committed to cooperating with regulatory authorities and complying with the advice given to us by such authorities in respect of personal information.
SECTION 16: NOTE ON REGULATORY REGISTRATION
16.1 United States businesses are not currently subject to a mandatory general registration requirement with a single national data protection authority comparable to the registration requirement imposed on data controllers by the UK Information Commissioner's Office or equivalent overseas bodies.
16.2 However, we are aware of and committed to compliance with all applicable federal and state privacy and data security laws. This includes, but is not limited to, the California Consumer Privacy Act, the